It is of vital importance that hotel management have an accurate and up-to-date assessment of customer satisfaction. Traditional methods for gathering this information usually involve paper-based forms distributed during the guest's visit.

SweetSell's survey package provides you with the facility for gathering this customer satisfaction information via the web during or after the guest's visit.

Some of the features of the SweetSell Survey system include:

• Automatic – Invitations to submit a satisfaction survey can be emailed automatically after a guest visit.
• Paperless – Paperless system allows for instant analysis, without waiting for data entry or further analysis by staff.
• Convenient – Survey can be completed during or after the client's stay.
• Instant – Instant analysis allows corrective action to be taken before a guest checks out should something be unsatisfactory.
• User-friendly – Online feedback forms are often perceived as less bothersome than paper forms.
• Timely –Allow guests to easily complete forms at any time after their stay, rather than requiring return via the postal system which generates poor results.
• Integrated – Easily integrated into reward campaigns such as a prize draw for respondents.
• Enterprise-wide – Paper-based survey responses can also be entered into the system, and analyses will then be performed on all your customer feedback.
• Tailored -- Customisable survey forms can ask specific questions of a customer based on their preferences or activities during their stay.

At the IHF conference you can take a sample survey here.